Customer Guarantee
Returns & Refund Policy
IPTV CND comes with an unconditional 7-day money-back guarantee.
7-Day Money-Back Guarantee, Zero Risk
At IPTV CND, your satisfaction comes first. We trust the quality and stability of our 45,000+ channel network. If you buy any plan and have technical issues our support team cannot fix, you can claim a full 100% refund within 7 days of your purchase.
Who Can Get a Refund
- Your refund request reaches us within 7 calendar days of your payment.
- Our technical team could not solve your technical issue (for example servers out of reach, a playlist error, or channels down for a long time) after troubleshooting with you.
- Your device turned out to be incompatible and could not be configured with any player we support (TiviMate, Smarters Pro, IBO Player, VLC).
How to Request a Refund
To ask for a refund, send an email to [email protected] or write to us on WhatsApp with:
- Your order or payment reference number.
- The email address you used to pay.
- A short description of the technical problem.
Processing Timeframes
Once approved, we start the refund right away. The money appears on your bank account, card statement, or PayPal balance within 3 to 5 business days, depending on your bank.